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Do you provide a Certificate of Analysis (COA) for every batch?
Every batch ships with COA: identity, physical, microbial, heavy metals and full traceability.
What certifications and standards does the osmanthus hydrosol comply with?
ISO 9001 production; ISO 9235:2021, IFRA 51st, EU 1223/2009 and FDA 21 CFR §182.20 compliance documented.
What is the exact botanical source of this osmanthus hydrosol?
100% Osmanthus fragrans Lour. fresh golden blossoms from China; single botanical origin with full batch traceability.
How do you ensure batch-to-batch consistency?
Fixed orchards + standardized distillation + per-batch pH/SG/microbial/GC-MS release; annual variation kept in spec.
What aromatic compounds are present — is a GC-MS report available?
Characteristic markers linalool, alpha-ionone and gamma-decalactone; batch GC-MS report and fingerprint available.
What does the osmanthus hydrosol look like at room temperature?
Clear, colorless to light golden liquid; pH 4.2–6.2; specific gravity 0.998–1.010 (20 °C); fully water miscible.
What after-sales service and claims policy do you offer?
7-day claims window; COA-backed resolution with replacement, credit or refund; 48-hour response.
What usage rates and dilution ratios are recommended for this ylang ylang oil?
Perfume 1-10%, leave-on 0.1-0.5%, rinse-off 0.1-1%, aromatherapy 1-5%; start low, very potent.
How should this ylang ylang oil be transported and stored to maintain quality?
Sealed original drums/amber glass, 5-25 °C, dark & dry; minimize air exposure; 36-month shelf life.