How do you handle complaints and quality disputes?
A 48-hour response commitment and batch-traceable resolution process. Because every batch keeps retained samples for 3 years, disputes are resolved on evidence, not argument.
Complaint Process
| Step | Action |
|---|---|
| 1. Report | Send order/batch number, photos and issue within 15 days of receipt |
| 2. Review | We check the retained sample and batch records |
| 3. Analysis | Third-party lab test if needed (shared cost or per agreement) |
| 4. Resolution | Replacement, credit or refund per fault assessment |
| 5. Correction | Root-cause action logged in our quality system |
Log a complaint with your batch number and we will respond with a resolution plan within 48 hours.
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
