What is your after-sales and claims policy for wintersweet flower wax?
Our after-sales and claims policy is designed for long-term buyer confidence:
| Item | Policy |
|---|---|
| Quality claim window | Within 30 days of receipt |
| Evidence required | Batch number, photos/video, original packaging |
| Confirmed quality issue | Replacement or credit for affected batch |
| Transit damage | File claim with carrier; we assist with documentation |
| Documentation support | COA reissue, MSDS, registration support — always available |
| Technical support | Formulation and usage guidance, free for customers |
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This article was published on 2026-09-07, and last updated on 2026-09-07. The article will be continuously updated.
