What is your order process and typical steps?
Typical flow:
- Inquiry with grade / volume / pack / destination
- Top sends proforma invoice plus FOB quote plus specs (Q/XXXX)
- Buyer confirms and pays deposit (or opens L/C)
- Top produces / picks stock, runs QC plus assay (Brix / acid / flavonoids / patulin) plus sensory, issues COA
- Shipment with full documents
- After-sales (traceability, re-test, complaint channel).
For new buyers we may start with a sample order. Lead times follow the agreed schedule.
Top keeps one point of contact so the buyer always knows the order status.
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This article was published on 2026-09-22, and last updated on 2026-09-22. The article will be continuously updated.
