What is your returns and refund policy?

Because this is a natural, batch-specific concrete, returns are handled case-by-case. If Top's own lot data (COA plus GC-MS) confirms a specification failure, we arrange replacement or refund of the affected quantity; return of unused, sealed material may be requested for verification.

For buyer-side issues (wrong grade ordered, changed mind), returns are by mutual agreement and may incur restocking. All returns/refunds follow the signed contract and Incoterms; we keep the process transparent and documented.

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This article was published on 2026-09-22, and last updated on 2026-09-22. The article will be continuously updated.